Returns & Exchanges

We want you to love your House of Parer jewellery. As our pieces are carefully inspected and packed before dispatch, we accept returns only in cases where an item arrives damaged, defective, incorrect, or materially different from what was ordered.

Return Window

Return requests must be raised within 3 days of delivery. Requests received after this period may not be eligible for a return.

Unboxing Video Required

For any claim relating to a damaged, defective, or incorrect product, a clear, continuous unboxing video of the package is required.

The video should clearly show the unopened package, shipping label, and the product while it is being unboxed. This helps us verify the condition of the package and product at the time of delivery.

Claims without a valid unboxing video may not be eligible for a return or refund.

What Can Be Returned?

A return may be considered if:

• The product arrives damaged or defective.
• You receive an incorrect product.
• The product is materially different from the product ordered.

Products must be unused and returned in their original condition, along with the original packaging and any accessories provided with the order.

Exchanges

We currently do not offer exchanges.

If your product qualifies for a return, we will process a refund after the returned product has been received and inspected.

Sale & Discounted Items

Sale and discounted products are subject to the same return eligibility requirements. Returns may be accepted where the product qualifies under this policy. Exchanges are not available.

Return Shipping

If the return is due to a product being defective, damaged, incorrect, or materially different from what was ordered, House of Parer will arrange and bear the cost of return shipping.

For other approved returns, applicable shipping charges may be deducted from the refund amount.

Refunds

Once the returned product is received and inspected, eligible refunds will be processed to the original payment method.

Refund processing may take a few business days depending on your payment provider or bank.

How to Request a Return

To request a return, please contact us within 3 days of delivery with your order number, a description of the issue, and the required unboxing video.

Our team will review the request and provide the next steps if the return is approved.

Important

We reserve the right to review each return request individually and may decline requests that do not meet the conditions of this policy or where there is insufficient evidence to establish that the issue existed at the time of delivery.